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FAQ

These are some of our most Frequently Asked Questions.
If you have a question that isn't answered here, please Contact Us


Q: Do I need lap tickets?

A: No, lap tickets are not needed for children 2 and under riding on an adult's lap. If you want a souvenir ticket you may simply pick one up at the Station or ask a BHRS volunteer on the day of the train rides.

Q:Where can I park for Santa Express?

A: Parking for Santa Express is available in municipal parking lots and street parking around the train station.  Meters around the station are not enforced on train ride weekends.  On Saturday and Sunday free parking is also available at the Bellefonte High School.  Free shuttle buses run a continuous loop from the H.S. to the train station to bring passengers to and from the station.  Parking at the H.S. is not available on Friday! 

We suggest you plan to arrive at the parking lot at least 30 minutes prior to scheduled departure.

Q: Where do we board the train?

A: Santa Express and Fall Foliage trains board at, depart from, and return to the Train Station in Bellefonte, located at 320 W. High St, Bellefonte, PA  16823.

Q: How do I get to the Train Station in Bellefonte?

A: The easiest way to find us is to use Google Maps. BHRS operates from the historic Train Station in Bellefonte located at 320 W. High St, Bellefonte, PA  16823. Click Here to find us on Google Maps, where you can then enter your location to receive step-by-step driving directions.

Q: How will I receive my tickets?

A: Your tickets are available to download and print through Eventbrite. You will receive an email confirmation of your order with an attached PDF. You may print your tickets, or you may display them on a smart phone via the PDF or Eventbright app. If you don't have a smart phone or printer, we can check you in with simply the first and last name that was used to purchase your tickets.

Please find more information here: https://www.eventbrite.com/support/articles/en_US/Troubleshooting/where-are-my-tickets?lg=en_US

Q: Tickets for Santa Express are sold out on line, can I get tickets at the station?

A: Santa Express tickets are only sold online. Please note that refunds are processed up to 7 days prior to the rides. Tickets returned are available for purchase on our Eventbright ticket page immediately after the refund is processed. Check back often for the best chance of getting tickets after a sell out.

On ride days, we will sell any seats available after the train is boarded on a stand-by basis. Only a limited number of seats, if any, are likely to be available. If you want to try to get tickets this way, simply show up on ride day and ask at the train desk in the station if you may be placed on the stand-by list. We cannot guarantee a seat will be available, but we will do our best to accommodate stand-bys.

Q: Is there handicap parking near the station?

A: Handicap parking is available, though limited. Please plan to arrive early to ensure you can secure a spot.

Q: Are the rail cars handicapped accessible? Are there wheelchair ramps?

A: The passenger cars are historic Pennsylvania Railroad cars, and as such are not equipped with wheelchair ramps. However, BHRS and Penn Valley Railroad crew members will be available to provide personal assistance while boarding, if so desired.  Stairs to board are stueep and can get slippery if wet or snowy conditions exist. 

Q: Are there restrooms on the train?

A: Yes, each car is equipped with a small airplane-style restroom.  Most of the on-board restrooms do not have a sink, but we try to keep each stocked with hand sanitizer.

Q: May I bring food or drinks on the train?

A: Yes, dry snacks, water, and non-sticky beverages are allowed on the train.  Please bring beverages in a spill-resistant container.  Please don't bring sticky foods or beverages -- we don't own the equipment and try to help the owner keep it clean.  Popcorn and bottled water are available for purchase on most trips. Alcoholic beverages on the train are strictly forbidden!

Q: Are the train cars heated?

A: The cars are heated.  Three cars have kerosene heaters, two cars have built-in heating systems.  The heating is slightly unpredictable and often varies from 60 to 75 in the older cars.  In most cars the windows can be opened if it gets too warm, and many people like to bring along a blanket in case it gets too cool.  There are some blankets available on board as well.

Q: Do you have a cancellation/weather/refund  policy?

A: In general ticket sales are final.  Trains run rain, snow or shine!  Most trains are sold out ahead of time and trains depart the station on time, refunds cannot be offered due to late arrivals.  All our schedules are maintained to the extent possible, however we cannot be responsible for unforeseen delays, schedule changes or conditions outside our control.  In the very unlikely event that a train is cancelled, refunds or alternate trips would be offered.

Q: Where do the Santa Express trains go?

A: All rides are round trip departing from the Bellefonte Train Station, 320 W. High St. in Bellefonte (next to Talleyrand Park).  The trips last approximately 1 hour.  The train travels south towards the Pleasant Gap Fish Hatchery, then stops and reverses back to Bellefonte.

Q: Are the Halloween Express excursions scary?

A: BHRS makes an effort to keep the Halloween Express excursions family friendly.  However, we have no control over the costumes worn by our passengers.  We have noted that some children are frightened by Santa, Rudolph, Frosty, and other costumed characters on our Santa Express excursions; you must be the judge as to whether your child might experience costumed characters adversely.

Q: I have a question.  Whom should I contact?

A: The best way to contact BHRS is by email.  Please send inquiries to info@bellefontetrain.org

BHRS is an all-volunteer organization, and responses can take some time, especially during high traffic periods.  You may also leave a voice mail at 814-355-1053, however, this will take longer to get a response than email.  Please, make sure all inquiries contain sufficient information for our volunteers to provide you with a complete and thorough answer.  Confusing questions tend to lead to confusing answers!  If you do not leave contact information, we’ll have no way of contacting you!  Please ensure you are not blocking our address as spam and check your email daily to facilitate efficient communications.  Likewise, if you choose to call us, please be sure your voice mail is set up and your mail box is not full. 

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